• MyKad/iKad/Passport
• valid Driving License/International Driving License
• Business/Work Card/Student ID
• Flight Itinerary
• 21-65 years old
• Show us the same original documents when you pick up the car

You are required to pay the car rental fees and security deposit in full upon the collection of the vehicle. We accept cash, bank transfer, e-Wallet (DuitNow, Touch 'n Go, Boost, Google Pay, GrabPay, ShopeePay and also all International credit cards) with zero processing fee.

Calculation of rental rates is 24 hours based. Additional hours will be calculated upon booking of the daily rate RM10-45 per hour up to a maximum of 5 hours, 6 hour above consider full day. Rates quoted are subject to change without prior notice upon booking. There is no rebate or refund rental fee for early return.

• Please obey all driving laws and regulations
• No drugs or alcohol consumption allowed
• Smoking is strictly prohibited
• Durians are not allowed in the vehicle, except when properly packed
• Parking in restricted areas is prohibited
• Please avoid spills inside the vehicle
• Eat or drink with care to avoid any mess
• Personal items are to be kept at your own risk
• No pet Allowed

The driving area is limited to Kuching, Sarawak town. Driving outside the Kuching area will incur additional charges as listed below and is subject to company permission.(Except Puncak Borneo Highland)

• Simunjan- RM100/-
• Sri Aman- RM150/-
• Engkilili/Lubok Antu- RM200/-
• Betong/Pusak/Saratok/Roban- RM250/-
• Sarikei/Sibu- RM300/-
• Mukah/Bintulu- RM500/-
• Miri- RM600/-
• Kota Kinabalu-RM1200/-
• Sandakan/Tawau- RM1500/-

he speed limit for Pan Broneo highways in Sarawak is 90 KM/h, while regular roads are 70 KM/h. Please drive carefully and obey traffic rules.

Free delivery and drop-off services are provided at Kuching Airport / Kuching Sentral (bus station). However, there will be charges for pick-up or drop-off at other locations, with rates ranging from RM15 to RM50 per way. Delivery fees may vary based on location and real-time traffic conditions.

• Compact RM200
• sedan RM200-500
• mpv, suv, 4×4, van RM200-1000

Refund of Security Deposit will be make upon car return in good condition and clean or after deducting any charges, penalty, police summon and etc.

Additional charge for midnight delivery – RM50/deliver (10pm – 8am)

Fuel Level Requirements Renters are required to return the car with the same fuel level as it was delivered. Failure to comply will result in an additional fee.

If you choose to cancel your booking after confirmed, please be aware that your 15% booking fee will be forfeited. This policy is in place to ensure the availability of our car rental services for all our valued customers. However, we recognize that circumstances may require changes to your booking date and time. To accommodate your changing needs, we allow our customers to modify their booking by contacting us via call or WhatsApp. This way, we aim to provide you with the best possible experience while working together in a cooperative manner.

We appreciate your understanding and cooperation in adhering to our refund and returns policy. If you have any questions or need assistance with booking changes, please feel free to contact us via call or WhatsApp, and we will be glad to assist you. Your satisfaction is our priority.

All vehicles come with full insurance coverage under a standard motor vehicle policy. However, hirers are responsible for excess charges, which vary based on vehicle groups

• Compact : Excess not exceeding MYR2,000
• Sedan : Excess not exceeding MYR2,500
• MPV/SUV : Excess not exceeding MYR3,000
• Luxury/MPV/VAN : Excess not exceeding MYR5,000

Reduce Excess with Excess Protection: Hirers have the option to waive the excess by purchasing Excess Protection at an additional cost.
You can purchase Excess Protection for:

• Compact : MYR40.00 per day
• Sedan : MYR50.00 per day
• MPV / SUV : MYR60.00 per day
• Luxury/MPV/VAN: MYR80.00 per day

*Please note that insurance and excess protection do not cover damages or losses due to:

• Careless actions
• Negligence
• Unauthorized or improper use of the vehicle
• Tire punctures
• Burst tires
• Fuel errors
• Battery damage due to disconnected electrical devices
• Loss or damage to vehicle accessories

Collision Coverage: Accidents or damages are only covered for collisions between two moving objects. Damages while the vehicle is stationary will be the full responsibility of the hirer and will incur excess charges.
Third-Party Involvement: In the event of damages involving third parties, hirers are required to obtain information from the third-party driver, including:

• Driver’s name
• IC/Passport
• Driving license
• Vehicle registration number

If claims cannot be made against third-party insurance, all damages will be the hirer’s responsibility and will incur excess charges.
Underbody and Overhead Damages: Hirers are reminded that damages to the underbody and overhead are their own risks at all times.
Road Restrictions
All insurance and excess protection are invalid if the vehicle is driven on uncovered and unpaved roads.
Hirers are required to contact our representative immediately to inform us of any accidents or car theft incidents. Police reports must be made within 24 hours after the accident or since discovering the theft or loss, and must be obtained in writing.
Repair cost varies depending on the car type and model.

The Excess Protection for accident or damage only applicable for collision between two moving cars.  Any damage while the vehicle is stationary will be under hirer responsibility and subject to the excess clause as mentioned above. Excess protection does not apply for damage as a result of your illegal, negligence, careless actions, car lost, tyre punctures, bust tire, fuel errors, lack of electricity because of forgotten turned off electrical devices, loss or damage to the vehicle accessories and damages of windows, mirror and undercarriage.

If the accident or damage to the vehicle is cause by third party vehicle, then the hirer is responsible to get all third-party detail such as vehicle registration number, driver’s name and driving license number. If the claims cannot be made against third party insurance, therefore all damage will be borne by hirer subject to excess clause as mentioned above.

We kindly request that you carefully review the terms and conditions outlined in the Vehicle Use Agreement before proceeding. Your comprehension and collaboration are greatly appreciated. We thank you for your ongoing patronage. Please contact us for further clarification

At WAGONS CAR RENTAL SERVICES, we highly value your privacy. We are committed to safeguarding the confidentiality of the personal information you provide to us. We collect your personal data with the aim of delivering our car rental services, for future marketing purposes, and to enhance our services. Please be assured that only authorized employees within our organization have access to your personal information. We do not disclose customer information to third parties, except when it is necessary to provide a service to you, such as arranging product delivery, conducting credit and security checks, or for customer research and profiling purposes. In certain cases, we may be required to share this information with regulators, legal authorities, auditors, affiliated companies, third-party service providers, and appointed marketing agencies.

We will never sell your name, address, email address, credit card information, or personal information to any third party, excluding partners with whom you may have linked to our website, without your explicit permission.

If you’ve made a car rental with us, we may occasionally update you on our latest services, news, and special offers through email, postal mail, or telephone. You will have the opportunity to receive such communications from WAGONS CAR RENTAL SERVICES and selected third parties when you become a member. All members of WAGONS CAR RENTAL SERVICES have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you no longer wish to receive marketing materials, please opt-out by visiting ‘Your Details’ in ‘Your Account’ on our website. You can access ‘Your Account’ after registering and logging in, or you can click on the ‘unsubscribe’ link in any email communications we send you.

A cookie is a small information file sent to your computer and stored on your hard drive. If you’ve registered with us, your computer will store an identifying cookie that saves you time when you revisit WAGONS CAR RENTAL SERVICES by remembering your email address. You can adjust your browser settings to prevent cookies from being stored on your computer without your explicit consent.

We may share anonymized, aggregated statistics about the number of visitors to our website or the number of car rentals made, as required by our investors. We use an independent measurement and research company to collect data about website visitors on our behalf using cookies and embedded code. This information includes statistics about page visits, page view duration, visitor paths through the site, screen settings, and other general data. We use this information, along with other data collected from cookies on the site, to enhance our services for users. For further details about the collection and use of this information, please contact us.

We may disclose your personal information to our group of companies or to third parties in the following cases: If WAGONS CAR RENTAL SERVICES buys or sells a business or assets. If WAGONS CAR RENTAL SERVICES, or a substantial portion of its assets, is acquired by a third party, in which case customer data may be transferred. If we are obligated to share your personal data to comply with legal obligations, enforce our terms, protect the rights, property, or safety of FVSB, our customers, or others, including sharing information with companies and organizations for fraud prevention and credit risk reduction.

Our website may contain links to third-party websites, including partner networks and advertisers. Please be aware that these websites have their own privacy policies, and we do not assume responsibility for or liability related to these policies. We recommend reviewing these policies before providing any personal data to these websites.

If you wish to verify the details you’ve provided to WAGONS CAR RENTAL SERVICES, you can contact us using the email address or physical address provided below. Our security measures may require proof of identity before revealing information. This proof of identity includes your email address and password provided during registration. Keep this information safe as you are responsible for any actions taken in response to a request from someone using your email and password. We strongly advise against using the browser’s password memory function, as it could permit unauthorized access to your personal information.

We always appreciate hearing from our customers, whether it’s feedback or inquiries. We are grateful for the time you spend helping us ensure our customers are fully satisfied and for any referrals you may provide to friends and family. If you have questions or feedback regarding this policy or if you wish to stop the processing of your information, please don’t hesitate to contact a member of the WAGONS CAR RENTAL SERVICES team, who will be happy to assist you.